Refund policy

Returns and Compensation Policy

We want you to be satisfied with your order. If your package is lost in transit, arrives damaged, is defective, or if you receive the wrong item, please contact us and we will help resolve the issue.

You may be eligible for full or partial compensation, a replacement, or another suitable resolution depending on the situation. Please inspect your order as soon as it arrives and contact us at info@mirisperfume.com. Please include your order number and clear photos of the item, packaging, and shipping label if applicable.

Lost packages
If your package appears to be lost in transit, please contact us. We will review the tracking information and, if the package is confirmed as lost by the carrier or fulfillment provider, we may issue a refund, replacement, or other compensation depending on the situation.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or you receive the wrong item, please contact us with details and photos. After reviewing the issue, we may provide full or partial compensation, a replacement, or another suitable resolution depending on the nature of the problem.

Returns and exchanges
Due to transportation restrictions that apply to fragrance products, we are currently unable to accept physical returns for our items. Products cannot be returned for reasons such as change of mind, scent preference, ordering the wrong item, or no longer wanting the product.

Customer-requested exchanges are also not available. This includes exchanges for a different scent, size, product, or any other customer preference.

Compensation request period
Compensation requests must be submitted within 30 days after the package has been delivered.

You can always contact us for any order issue or compensation question at info@mirisperfume.com.